Employee Assistance Programme (EAP) – PsycHealth

About the Employee Assistance Programme (EAP)

Our Employee Assistance Programme (EAP) aims to promote mental health and well-being for employees through the provision of services which include confidential face-to-face counselling sessions/ online therapy sessions to that of training workshops. By providing employees with access to professional assistance to address either personal or work-related issues that are impacting on their employment or work performance has been found to have positive benefits which include lowered absenteeism, employee turnover, improved emotional well-being, focus and maximises productivity in the workplace.

PsycHealth Practice (a member of Healthway Medical Group) is pleased to offer its psychological services to companies as part of the company’s EAP for employees. Our EAP service can be customized through our modular components to best suit the needs of the organisation.

EAP Services Offered

Our qualified and experienced psychologists are ready to offer employees with timely help and support to help them manage through any emotional and mental health issues they may be struggling with.

PsycHealth’s modular EAP offers a range of services:

EAP

Face-to-face short-term counselling through in-person session or online platforms
Alternative platforms utilising technological means to establish contact with specialists which include email and video conference
Lunchtime talks
Customised workshops/ webinars
HR consultation/ support to line managers and supervisors
Value-added referral services available through the Healthway Medical network that complements management of individuals with medical or mental health conditions

Wellness Services (through Healthway Medical's GP)

Helping employees make better health decisions through workplace exercise management, improving nutrition, weight loss, and smoking cessation

Crisis Intervention and Management

24/7 access to critical incident specialists who will be able to conduct critical incident stress debriefing
Immediate advice and consultation
Post event reporting and review

Employees can receive help for issues such as:

Life stress: sleep issues, stress
Mental health concerns: depression, anxiety, OCD or other mental health issues.
Grief and bereavement: support for individuals dealing with loss
Addiction issues: drug, alcohol, gambling or other addiction
Work related issues: workplace conflict, burnout, workplace adjustment, stress or redundancy.
Relationship and family concerns: parenting, relationship conflict or communication issues

How to Contact Us?

Types of EAP Referrals

Self-referral: Employees contact the EAP provider directly
Informal: A employee is recommended to use the EAP service by a friend/colleague.
Formal: Supervisor, manager or HR manager recommends the EAP service to an employee. Such referrals are usually mandatory and are due to reasons related to workplace performance or behavior.

For Employers

Many companies understand the importance of caring for employee welfare. With the Employee Assistance Programme, you support your employees and establish your company’s commitment to mental health and wellbeing.

To find out more about how PsycHealth can be part of your Employee Assistance Programme (EAP), email us at corporate.sales@healthwaymedical.com

For Employers

If your company has an EAP with us, you may contact us directly for counselling or psychological services. Your privacy is our priority, and all information disclosed in sessions will be kept confidential.

Confidentiality is the key in establishing good rapport and ensuring high utilization of the service. Hence, the company will not be given identifying information of the employees who utilize the EAP service. The information obtained during the EAP session will remain confidential except in the following circumstances:

An employee provides a written consent for the release of specific information
Risk of danger or harm towards the employee or others
Presence of child abuse
Information required by the law (e.g., subpoena)

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About Us

The Nobel Medical chain is part of Healthway Medical Group’s extended range of comprehensive adult specialist disciplines and allied healthcare specialists. Set up in 2009, Nobel Medical manages specialist clinics and allied healthcare centres that are strategically located throughout Singapore.

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Price

15 minute Consultation	Specialty Case
1^st Consult	$120
Follow up	$90

A charge of $30 apply for every additional 10 minutes with the doctor.

Delivery of Medication:

A standard delivery fee of $15-20.
Please do note the following surcharges apply to the following area:

Sentosa and Airport – $10

Appointment Times

Tele-consultation hours are per clinic operating hours.
Please refer to the link : https://nobelmedicalgroup.com/locate/ to know your clinic operating hours.

Terms & Conditions

Thank you for choosing Nobel's Tele-Consultation service. At Nobel, we strive to provide you with a seamless and effective healthcare experience. Our Tele-consultation service is different than other providers as we can schedule a tele-consult with your preferred doctor through our Platform.

Please go through the below terms and conditions for our Tele-Consultation process including your rights and responsibilities of this platform. These Terms and conditions, together with our privacy policy constitute an agreement between you and Healthway Medical group.

If you are having a MEDICAL EMERGENCY, please DO NOT use this service or platform. Please call EMERGENCY SERVICES (Call 995) immediately.

Tele-Consultation is a web platform to perform audio/video consultations with your doctor and solely relies on information provided by you. It is not a substitute for in-person medical consultations.

Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not delay seeking medical attention from your doctor or hospital, under any circumstances.

Information you provide during Tele Consultation must be accurate and related to your medical condition. Additionally, you agree to update and maintain such information on this platform and our Clinic Management System to ensure that it is true, accurate, current and complete.

For video consultations, please do ensure that you have a stable and decent bandwidth internet connection to host a video consultation, or else the video and audio quality may not be up to the required standards.

Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place. There must be no audio/video recording of the video session by the patient.

Failure to comply with the above requirements can result in termination of the video session with no refund or rescheduling of the consultation.

All patients below the age of 16 years must be accompanied by a parent/legal guardian

All cases will be subject to approval by the physician or nurse

FAQ

What is Nobel’s tele-consultation service?

With this tele-consultation service, you may consult a doctor on non-urgent clinical matters without leaving your home.

Is tele-consultation platform suitable for everyone?

Healthway Medical’s tele-consultation service is suitable for patients with non-emergency illnesses.
All patients below the age of 16 years must be accompanied by a parent/legal guardian.
All cases will be subject to approval by the physician or nurse.

What do I need to proceed with this consult?

Your photo identity (to be shown at the beginning of the consultation)
Your exact address where you are performing the consult
A mobile phone and credit card
A computer/device which allows you to perform video-conferencing
A quiet and conducive environment

What medical conditions are suitable for tele-consultation?

Diarrhoea, constipation, mild vomiting

Follow up for Gastroesophageal Reflux, abdominal discomfort, constipation, diarrhoea, Irritable Bowel Syndrome, Chronic hepatitis B, C and fatty liver disease

What medical conditions are not suitable for tele-consultation?

Chest pain
Trauma (Suspected fracture or dislocations (severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.)
Severe or sudden onset headache
Shortness of breath or difficulty of breathing
Fits or seizures
Significant stomach pain of any form
Quick onset and severe rashes occurring all over the body
Sudden numbness, weakness or slurred speech
Massive bleeding

What do I do if it’s urgent?

If you are experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you do not meet the requirement for telemedicine please call our clinics for an appointment.

How do I arrange for tele-consultation?

1. Fill in the online registration form and make an appointment with your preferred doctor.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the doctor, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.

What are the charges for the delivery of Medication?

A standard delivery fee of $15-20 will be charged for medication delivery.

Please do note surcharges apply to the following area:

Sentosa and Airport - $10