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With this tele-consultation service, you may consult a doctor on non-urgent clinical matters without leaving your home.

• Healthway Medical’s tele-consultation service is suitable for patients with non-emergency illnesses.
• All patients below the age of 16 years must be accompanied by a parent/legal guardian.
• All cases will be subject to approval by the physician or nurse.

• Your photo identity (to be shown at the beginning of the consultation)
• Your exact address where you are performing the consult
• A mobile phone and credit card
• A computer/device which allows you to perform video-conferencing
• A quiet and conducive environment

• Diarrhoea, constipation, mild vomiting

Follow up for Gastroesophageal Reflux, abdominal discomfort, constipation, diarrhoea, Irritable Bowel Syndrome, Chronic hepatitis B, C and fatty liver disease

• Chest pain
• Trauma (Suspected fracture or dislocations (severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.)
• Severe or sudden onset headache
• Shortness of breath or difficulty of breathing
• Fits or seizures
• Significant stomach pain of any form
• Quick onset and severe rashes occurring all over the body
• Sudden numbness, weakness or slurred speech
• Massive bleeding

If you are experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you do not meet the requirement for telemedicine please call our clinics for an appointment.

1. Fill in the online registration form and make an appointment with your preferred doctor.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the doctor, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.

A standard delivery fee of $15-20 will be charged for medication delivery.

Please do note surcharges apply to the following area:

• Sentosa and Airport - $10

Your medication will be delivered to your address via a courier.

At the time of registration, we charge an amount of $1 to authenticate your credit card. However, please note that this amount is immediately reversed once your request is submitted successfully.

Payment is made via your submitted credit card details at the time of registration.