Thank you for choosing Nobel's Tele-Consultation service. At Nobel, we strive to provide you with a seamless and effective healthcare experience. Our Tele-consultation service is different than other providers as we can schedule a tele-consult with your preferred doctor through our Platform.
Please go through the below terms and conditions for our Tele-Consultation process including your rights and responsibilities of this platform. These Terms and conditions, together with our privacy policy constitute an agreement between you and Healthway Medical group.
If you are having a MEDICAL EMERGENCY, please DO NOT use this service or platform. Please call EMERGENCY SERVICES (Call 995) immediately.
Tele-Consultation is a web platform to perform audio/video consultations with your doctor and solely relies on information provided by you. It is not a substitute for in-person medical consultations.
Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not delay seeking medical attention from your doctor or hospital, under any circumstances.
Information you provide during Tele Consultation must be accurate and related to your medical condition. Additionally, you agree to update and maintain such information on this platform and our Clinic Management System to ensure that it is true, accurate, current and complete.
For video consultations, please do ensure that you have a stable and decent bandwidth internet connection to host a video consultation, or else the video and audio quality may not be up to the required standards.
Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place. There must be no audio/video recording of the video session by the patient.
Failure to comply with the above requirements can result in termination of the video session with no refund or rescheduling of the consultation.
All patients below the age of 16 years must be accompanied by a parent/legal guardian
All cases will be subject to approval by the physician or nurse
Follow up for Gastroesophageal Reflux, abdominal discomfort, constipation, diarrhoea, Irritable Bowel Syndrome, Chronic hepatitis B, C and fatty liver disease
If you are experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you do not meet the requirement for telemedicine please call our clinics for an appointment.
1. Fill in the online registration form and make an appointment with your preferred doctor.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the doctor, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.
At the time of registration, we charge an amount of $1 to authenticate your credit card. However, please note that this amount is immediately reversed once your request is submitted successfully.
